Howler’s refund policy is set by individual event organizers, and they can choose whether or not to offer refunds. If an organizer doesn’t set a policy, Terminal Tours default policy applies. You can view an event’s refund policy on their ticketing page.
PresPhuture Default Refund Policy:
More than 30 days before the event: 25% refund fee.
7-30 days before the event: 50% refund fee.
Less than 7 days before the event: 75% refund fee.
After the event: No cancellation requests will be considered.
Exceptions:
Special Circumstances: In cases of serious unforeseen circumstances preventing attendance, refunds may be considered.
Upgraded Refund Terms: Terminal allows for 100% refunds even if the organizer’s policy says “no refunds”.
How to request a refund:
- Log in to Terminal
- Click the “Tickets” tab.
- Click the three dots on the right side of your ticket.
- Select “Request Refund”.
- Confirm the ticket(s) you want to refund.
- Click “Request from Refund Protect”.
- Provide your booking confirmation reference note on the refund application form.
- Your refund request will be processed within 3-5 days.
- If approved, your funds will be paid back into your account within 3-5 days.
Refunds
Important Considerations:
If you need help, contact Terminal support team at support [email protected].
Only the original purchaser can request a refund.
Event organizers are responsible for setting their own refund policies.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.